Shopping guide
◆ Before purchase
If you wish to register as a member (free of charge), please complete the procedure on this "member registration screen".
Passwords are very important information for our customers. Try to set something that is hard to guess from others.
◆ Product selection
On the product details page, select color / size / quantity and click the "Proceed to payment" button.
◆ Login
If you are a member, please log in when you place an order. Please enter your registered email address and password.
If you are already logged in, you can skip this screen and proceed to the next screen.
If you have not registered as a member, please complete the procedure on the "Membership Registration Screen".
◆ Product price
Please pay the total price (tax included), consumption tax and shipping fee displayed on each item. All prices on this site include consumption tax.
◆ Payment
Payment methods are credit / debit card (VISA / MasterCard / AMEX / China Union Pay / JCB / Diners / CartesBancaires / Discover / Electron / Maestro: The purchase price will be deducted on the settlement date of your card company), You can use PayPal, cash on delivery, Alipay, and convenience store payment (Daily YAMAZAKI / FamilyMart / LAWSON / MINISTOP / Seicomart).
Regardless of which of the above payment methods you use, you will be prepaid. The product will be shipped as soon as payment is confirmed.
◆ Shipping
The shipping fee will be uniform nationwide.
880 yen (tax included)
Overseas shipping is as follows.
0-30,000 yen: 2,500 yen (tax included)
30,001-60,000 yen: 3,500 yen (tax included)
60,001-100,000 yen: 4,500 yen (tax included)
100,001-up: 6,000 yen (tax included)
◆ About product delivery
It may take up to 2 weeks for the ordered product to be delivered.
We will deliver in sequence.
Separate customs duties may be incurred for each country when shipping overseas.
If the address information is incorrect, we will cancel it, so please be careful when entering the address when ordering.
* Please refer to the number of days it takes to deliver the product as a guide only. These days are calculated from the date the delivery is ready. If there are problems with payment procedures or delays in customs clearance, delivery of goods may be delayed. Please note that we are not responsible for delays due to such reasons.
* Please refer to the delivery date displayed on the website for reserved products.
◆ Handling when customers are absent
If you are absent, you will receive an out-of-office notification from the delivery company. Please adjust the desired delivery date during the redelivery period and receive the item. If you do not contact the contact information provided in the out-of-office notification, or if your address is incorrect, the product will be automatically returned to us. The returned product will be processed at our discretion.
◆ If the item does not arrive
If you do not receive the item after the above days, please contact us from the following.
<Contact information>
E-mail: info@koht-company.com
Please include your order number when you contact us.
◆ About exchange and returns
Under no circumstances can you cancel your order. In addition, we cannot accept any returns for your convenience.
Please note that refunds will not be accepted if the item is returned without contact, or if the item is returned or canceled due to refusal of receipt.
If a product different from your order arrives, or if the delivered product is found to be defective, we will exchange or refund the product.
Please let us know your order number and details within 7 days of the arrival of the item. In this case, we will bear the shipping cost.
◆ About cooling off
Cooling-off is a system that applies to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site because they are mail-order sales that are accessed by customers.
◆ Purchase history
You can check the purchase details from this "Purchase history screen" .
◆ When password is lost
If you have forgotten your password for the member login page, click "Forgot your password?" Displayed on the site member login screen, and a notification email with a password reset link will be sent.
◆ Change of member information
Membership information can be changed on this "Membership information change screen".
◆ Procedure for withdrawal from subscription
If you wish to withdraw from the membership, please complete the withdrawal procedure on this "withdrawal procedure screen" .
◆ Recommended environment
We recommend Internet Explorer 11.X or higher and Safari 10.X or higher as the browser used to use this service. If you view this site with a browser other than the above, problems such as the screen not being displayed correctly may occur.
In order to register as a member (free of charge) and sign in, you need an environment where cookies can be used.
◆ About security
This site uses "SSL" for encryption as a security measure.
Information sent by customers, such as the membership registration (free) screen and credit card number input screen, is encrypted and managed securely.
◆ Other inquiries
Click here for other inquiries regarding EC
E-mail: info@koht-company.com